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Bit Buddy

Help

Setup steps, fixes for common problems, and everything about Bit Buddy Pro.

Get started

  1. Download Bit Buddy from the App Store.
  2. Open the app and allow the permissions it asks for.
  3. Follow the setup to choose your preferences.
  4. Add your first devices to start your library.

Common problems

Information isn’t loading

Quit Bit Buddy and open it again.

If SD cards are missing from your device list, check whether SD Card Pool is on in Settings. While it’s on, SD cards live in the Pool instead of the main list.

To edit a saved device, open it and tap Edit in the upper-right corner.

iCloud Sync isn’t updating

Make sure both devices use the same Apple Account. Open Bit Buddy on each one and give it a moment to finish syncing. Private fields may not sync identically, depending on your visibility settings.

Changing the appearance or app icon

Tap “Bit Buddy” at the top of the Dashboard, then choose Appearance.

If an alternate icon doesn’t update, restart your device. This is a known iOS issue.

Face ID or Touch ID isn’t working

In Bit Buddy’s Settings tab, turn biometrics off and on again. Then confirm Bit Buddy has permission in iOS Settings under Bit Buddy, then Face ID or Touch ID.

Using Secure Wipe

Secure Wipe removes all local data. After confirming, quit the app and open it again; everything will be erased.

With iCloud Sync on, Secure Wipe only affects the current device. To remove data everywhere, turn off iCloud Sync first, then wipe each device.

Planning to delete the app? Run Secure Wipe first so no data stays on your device.

Bit Buddy Pro

A one-time purchase of $1.99 that never expires. Pro members get every upcoming Pro feature at no extra cost.

What Pro includes
  • iCloud Sync
  • Auto Add for detecting devices
  • AI tips and recommendations
  • SD Card Pool
  • Additional app icons and gradients
  • Priority support
Restore a purchase

Pro is tied to your Apple Account. In Settings, open the Bit Buddy Pro section and tap Restore Purchase on any device that uses the same Apple Account.

Family Sharing and other accounts

Bit Buddy Pro can’t be transferred between Apple Accounts and isn’t available through Family Sharing.

Still need help?

Include your device, its iOS version, your Bit Buddy version, and what happened.